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Welcome to Custom Wheels LDN. By accessing or purchasing from our website (www.customwheelsldn.com), you agree to the terms and conditions below. We're committed to providing a smooth, transparent, and high-quality experience for every customer.

1. Overview

This website is operated by Custom Wheels LDN. The terms “we”, “us”, and “our” refer to Custom Wheels LDN. By using our site or placing an order, you agree to these Terms of Service.

2. Custom Orders

All our steering wheels and accessories are custom-made to order, built to your chosen design and specifications. By placing an order, you agree that:

  • Production and delivery take approximately up to 20 working days

  • Some orders may take slightly longer depending on design complexity or availability — we’ll confirm timelines at the time of order

  • Since your item is custom-made, returns and exchanges are not accepted, unless the item is damaged or incorrect

3. In-Stock Orders

For items marked as in stock:

  • Orders placed before 2PM (UK time) are usually dispatched the same day

  • Delivered via next working day courier

  • You’ll receive tracking details as soon as your item is shipped

4. Accuracy of Information

We do our best to ensure all product descriptions, images, and options are accurate and up to date. As each item is handcrafted, minor differences in stitching or finish may occur, adding to the uniqueness of your product.

5. Pricing & Payment

All prices are in GBP (£) and may change without prior notice. Payment is securely processed via Shopify Payments, Klarna, or other available checkout options.

6. Shipping

We work with trusted couriers to deliver your products safely. Shipping times are estimates and may vary slightly due to external factors like courier delays or customs checks.
Please double-check your address when ordering — we are not responsible for deliveries made to incorrect addresses.

7. Our Commitment to You

Customer satisfaction is at the heart of what we do. If there’s ever an issue with your order, we promise to handle it fairly and professionally. Our team is always here to support you — before and after your purchase.

8. Intellectual Property

All images, product designs, logos, and branding used on this website are owned by Custom Wheels LDN and may not be reused without permission.

9. Privacy

We care about your privacy. Your data is handled in line with our Privacy Policy, which you can view on our website.

10. Updates to Terms

We may occasionally update these Terms of Service. Any changes will be published on this page, and continued use of the website means you accept them.

11. Contact Us

We’re here to help. For any questions or support, contact us at:
📧 customwheelsldn@gmail.com
💬 Or via live chat on our website