Privacy policy
This Privacy Policy outlines how Custom Wheels LDN ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website.
1. Information We Collect
We collect personal information when you place an order, contact us, or interact with our website, including:
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Name
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Email address
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Shipping and billing address
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Phone number
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Payment details (processed securely through trusted third-party platforms)
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IP address and browsing behaviour (used for analytics and security)
2. How We Use Your Information
Your information is used to:
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Process and fulfil your orders
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Communicate with you regarding your order or enquiry
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Provide customer support
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Improve our website and services
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Send promotional emails if you have opted in (you can unsubscribe at any time)
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
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Payment gateways (e.g. Stripe, Klarna)
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Delivery providers (e.g. Royal Mail, DHL)
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Our suppliers for fulfilment purposes, when necessary
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Legal authorities, if required by law
4. Data Security
We protect your data with strict security measures, including encryption, firewalls, and limited internal access. Your privacy is our priority.
5. Your Rights
You may:
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Request access to the data we hold about you
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Ask for your data to be corrected or deleted
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Withdraw your consent to marketing or data use at any time
To make a request, email customwheelsldn@gmail.com.
6. Cookies
We use cookies to enhance your experience, track site performance, and deliver relevant ads. You can adjust your cookie settings through your browser at any time.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
8. Contact Us
If you have any questions about how your data is used, please contact us:
📧 customwheelsldn@gmail.com
💬 Or use the live chat on our website.